Privacy Policy

Privacy Policy – The Runway Recovery

Effective Date: January 15, 2022

Last Updated: January 1, 2025

The Runway Recovery is committed to protecting the privacy and confidentiality of individuals seeking support through our website, services, and communications. This Privacy Policy outlines how we collect, use, and safeguard personal information, including Protected Health Information (PHI), in compliance with HIPAA and applicable laws.

1. Information We Collect

We may collect the following through contact forms, chatbots, or intake tools:

  • Name, email address, phone number

  • Insurance provider or coverage details

  • Treatment interests or referral information

  • Any personal health information voluntarily submitted

2. How We Use Your Information

We use your data to:

  • Respond to inquiries and schedule consultations

  • Verify insurance eligibility

  • Provide treatment-related information

  • Improve our services and website experience

3. Data Protection

We implement administrative, technical, and physical safeguards to protect your information. All PHI is handled in accordance with HIPAA and 42 CFR Part 2 regulations.

4. Third-Party Tools

We may use secure third-party platforms (e.g., chatbot providers, CRM systems) to manage communications. These tools are selected for their compliance with privacy standards.

5. Your Rights

You have the right to:

  • Request access to your data

  • Ask for corrections or deletions

  • Withdraw consent for communications

  • File a complaint with our Privacy Officer or HHS

6. Contact

For privacy-related questions, contact:

Email: info@therunwayrecovery.com

Phone: (866) 969-3686