Privacy Policy

Artemis Hill Recovery, Inc. dba The Runway Recovery

Last updated: December 9, 2025

1. Introduction

Artemis Hill Recovery, Inc. dba The Runway Recovery respects your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website, www.therunwayrecovery.com, contact us, or submit information through our online form.

The Runway Recovery is a detox and residential addiction treatment program located in Santa Ana, California. We provide a safe, comfortable, and supportive environment for men and women to begin recovery from drug and alcohol addiction, using a holistic approach that focuses on mind, body, and spirit.

This Privacy Policy applies only to information collected through the Site. It does not replace our Notice of Privacy Practices, which describes how we use and disclose protected health information (“PHI”) in connection with treatment, payment, and healthcare operations.

By using the Site, you agree to the terms of this Privacy Policy.

2. Information We Collect

2.1 Information You Provide

When you use the Site, you may choose to provide information such as:

  • Name

  • Phone number

  • Email address

  • City, state, or general location

  • Insurance information or payer details for benefit verification

  • Any details you share in the “Send Us a Message” or similar contact forms

Please do not use the Site to share detailed emergency information. If you are in crisis or experiencing a medical emergency, call 911 or go to the nearest emergency room.

2.2 Information Collected Automatically

When you visit the Site, we may automatically collect:

  • IP address

  • Browser type and version

  • Device type and operating system

  • Pages you visit, time spent on those pages, and navigation paths

  • Referring website or source

  • General location inferred from your IP address

This information is typically collected through cookies, pixels, and similar technologies.

3. How We Use Your Information

We may use the information we collect to:

  • Respond to your inquiries and messages

  • Contact you about services, admissions, or scheduling

  • Verify insurance benefits and explore payment options

  • Operate, maintain, and improve the Site

  • Analyze how the Site is used and improve user experience

  • Support marketing, outreach, and educational efforts

  • Comply with laws, regulations, and legal processes

If information you submit through the Site becomes part of your treatment or clinical record, we will handle it in accordance with our Notice of Privacy Practices, HIPAA, and, where applicable, federal substance use confidentiality rules (42 C.F.R. Part 2).

4. Cookies and Tracking Technologies

We may use cookies and similar technologies to:

  • Remember your preferences

  • Understand how visitors interact with the Site

  • Support analytics, performance monitoring, and where applicable, marketing

You can usually adjust your browser settings to block or delete cookies. Some features of the Site may not function properly if cookies are disabled.

5. How We Share Information

We do not sell your personal information.

We may share information:

  • With vendors and service providers who help us operate the Site, manage hosting, analytics, forms, or communications

  • With insurers or other healthcare entities when you ask us to verify benefits, coordinate care, or explore coverage

  • With advisors, consultants, or other professionals assisting with operations or compliance, under appropriate safeguards

  • When required by law, regulation, subpoena, or court order

  • To help protect the rights, property, or safety of The Runway Recovery, our clients, or others

Any sharing of protected health information is done in compliance with HIPAA, 42 C.F.R. Part 2 (when applicable), and our Notice of Privacy Practices.

6. Third-Party Services and Links

The Site may include links to third-party websites or services, such as social media platforms or external resources. These third parties have their own terms and privacy policies. We are not responsible for the content, security, or privacy practices of those sites.

If we use third-party services such as analytics or call tracking, those providers may collect information directly from your browser in accordance with their own policies.

7. Security

We use reasonable administrative, technical, and physical safeguards to help protect the information we collect through the Site. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

8. Children’s Privacy

The Site is not intended for children under 13 years of age. We do not knowingly collect personal information online from children under 13. If you believe a child has provided information through the Site, please contact us so we can remove it.

9. Your Choices

You may:

  • Choose not to submit forms or provide information through the Site

  • Adjust your browser settings to limit or delete cookies

  • Unsubscribe from non-essential communications by following instructions in the message

Some information may be necessary for us to respond to your request or verify insurance coverage. If you choose not to provide that information, we may be unable to complete your request.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The “Last updated” date at the top of this page indicates the most recent revision. Your continued use of the Site after any changes are posted constitutes your acceptance of the updated Privacy Policy.

11. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact:

Artemis Hill Recovery, Inc. dba The Runway Recovery
1245 W Chestnut Ave
Santa Ana, CA 92703


Phone: (866) 969-3686
Email: info@therunwayrecovery.com